Self-serve gets them in.
Someone has to sell.
BigCommerce sunset its legacy feed management product, forcing thousands of SMBs to migrate to a better solution. AI reps ran discovery, handled objections, and onboarded customers live in calls without a single human handoff.
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"OnProfit drove revenue and protected our base from churn, and the part I didn't see coming is that it pulled honest product feedback out of customers that we'd never have gotten ourselves."
Austin Comer · GM of SMB, BigCommerce